Contact us
One inbox, read by the person who builds Subtitl.
We aim to respond within 2 business days. Subtitl is built and supported by one person, so you are always talking to someone who can actually fix the problem.
Buying Subtitl
Prices, what each plan includes, and the full billing terms are on the pricing section.
What to include
You will get a faster, better answer if you tell us:
- the email address on your Subtitl account;
- which host application you use — After Effects or Premiere Pro — and its version;
- your operating system (macOS or Windows) and version; and
- what you expected to happen, and what happened instead. A screenshot or a short screen recording helps enormously.
For anything about a payment, please also include the payment reference or order ID from your confirmation, and the date and amount.
What we can help with
- Before you buy — whether Subtitl fits your workflow, your editor version, or your languages. We will tell you honestly if it is not a good fit.
- Installation and activation — the plugin not appearing in your editor, or a licence that will not activate.
- Moving to a new computer — though you can do this yourself from your account settings by deactivating the old device.
- Billing, cancellation and refunds — see the Refunds & Cancellation Policy for what we can and cannot refund.
- Privacy requests — access, correction or deletion of your data, as described in the Privacy Policy.
- Bugs and feature requests — genuinely welcome. Much of what Subtitl does exists because someone asked.
Business details
Subtitl is built and sold by an individual, not a company.
Utkarsh Singh (sole proprietor), trading as Subtitl
Muzaffarnagar, Uttar Pradesh, India
Email: support@subtitl.ai
We do not operate a telephone support line. Email is the fastest and only way to reach us, and it is monitored.
Policies
Terms & Conditions · Privacy Policy · Refunds & Cancellation