Terms & Conditions

These Terms & Conditions govern your purchase and use of Subtitl. Please read them before you buy. By creating an account, buying a licence, or using the Software, you agree to be bound by these terms.

1. Definitions

In these terms:

• "Seller", "we", "us", "our" means Utkarsh Singh, an individual carrying on business as a sole proprietor from Muzaffarnagar, Uttar Pradesh, India. Subtitl is not a registered company; it is operated by an individual.
• "You", "your" means the person who creates an account, buys a Licence, or uses the Software.
• "Software" means the Subtitl plugin for Adobe After Effects and Adobe Premiere Pro, together with the Subtitl Manager application used to install, activate and update it, and any language packs, templates and updates we make available.
• "Website" means subtitl.ai and its subdomains.
• "Licence" means the right to use the Software granted under section 5, in either the Lifetime or the Monthly form.
• "Device" means a single physical computer on which the Software is activated.
• "Your Media" means the audio, video, projects, transcripts and captions you create or process using the Software.

2. Who you are contracting with

2.1 Your contract is with Utkarsh Singh, sole proprietor, Muzaffarnagar, Uttar Pradesh, India. That is the seller of record for every Licence sold through this Website.

2.2 Payments are processed by a third-party payment gateway. The gateway processes the transaction; it is not the seller of the Licence and is not a party to this contract.

2.3 You can reach us at support@subtitl.ai. We aim to respond within 2 business days.

3. Eligibility and your account

3.1 You must be at least 18 years old and legally capable of entering into a binding contract.

3.2 Some features require an account. You may create one with an email address and password, or by signing in with Google. You are responsible for keeping your account credentials confidential and for activity that occurs under your account.

3.3 You must give accurate account information and keep it current. We may suspend or close an account that we reasonably believe contains false information or is being used in breach of these terms.

4. What the Software does

4.1 Subtitl generates and styles captions inside your editing application. Speech transcription runs entirely on your own computer.

4.2 Your Media is not uploaded to us or to any third party by the Software. There is no cloud transcription step and no telemetry in the plugin. The Software does communicate with our servers for two things only: to activate your Licence and to check periodically that it is still valid, and to check for updates. Those checks happen from time to time while you use the Software, not only on the day you activate it. This is described further in our Privacy Policy.

4.3 Because transcription runs on your machine, output quality depends on your hardware, your audio, and the language spoken. We do not warrant any particular level of transcription accuracy.

5. Licence grant

5.1 Grant. Subject to these terms and to payment of the applicable fee, we grant you a non-exclusive, non-transferable, non-sublicensable licence to install and use the Software for your own creative work, whether personal or commercial.

5.2 Lifetime Licence. A Lifetime Licence is a one-time purchase. It does not expire, does not renew, and is never billed again. It includes updates to the Software that we release and make generally available to Lifetime licensees.

5.3 Monthly Licence. A Monthly Licence is a recurring monthly subscription. It renews automatically each month, and your payment method is charged the then-current monthly amount on each renewal, until you cancel. Your right to use the Software continues for as long as the subscription is paid and active. Cancelling stops future renewals; your access continues to the end of the billing month already paid for, and then ends.

5.4 Devices. Each Licence covers a set number of Devices: the number that Licence was purchased for. That number is shown to you at checkout before you pay, and both it and the Devices currently using the Licence are listed on your account page. Once that number is reached, activating the Software on a further Device requires first signing out one of the existing Devices. You can do that yourself at any time — from within the Software or from your account page — and it immediately frees an activation for the new Device. Some Licences issued earlier carry no Device limit; where a Licence has no limit your account page says so rather than showing a count, and the limit described in this clause does not apply to it.

5.5 Changing your Device count. On the Monthly plan you can change the number of Devices your Licence covers from your account page. An increase takes effect immediately: your Device limit rises straight away. How the changeover charge for the remainder of the billing period reaches your payment method depends on how you pay. Where your mandate can be updated directly, the change is sent to our payment gateway immediately and it determines and collects that charge as part of the update — we do not separately calculate or quote a figure for it. Where it cannot be updated directly — UPI Autopay in particular, see clause 6.7 — we calculate a pro-rata amount ourselves, show it to you, and charge it before creating the new mandate. A decrease is never applied mid-period: you keep every Device you currently have until the end of the billing period you have already paid for, nothing is charged for the change, and the lower price and lower Device limit both begin at the next renewal. On the Lifetime Licence, increasing the Device count is a further one-time charge for the difference; a Lifetime Licence cannot be decreased.

5.6 No trial. We do not offer a free trial of either plan. Both plans give access to the same Software and features.

5.7 Ownership. The Software is licensed to you, not sold. All rights not expressly granted in these terms are reserved.

6. Fees, billing and currency

6.1 Prices are displayed on the pricing section of the Website. Depending on the country you are in, a price may be displayed and charged in Indian Rupees (₹) or in US Dollars ($). We determine which of the two applies automatically, from your location; there is no currency selector on the Website and you cannot choose a different currency. Whichever applies, the currency and the amount shown to you at checkout are the currency and the amount you are charged.

6.2 The Lifetime Licence is a single, one-time charge. It is not a subscription and will not recur.

6.3 The Monthly Licence is a recurring charge. By subscribing you authorise us, through our payment gateway, to charge your payment method the stated monthly amount on each renewal date until you cancel. This authority is stored as a mandate with the gateway — where you pay by UPI, this is the UPI Autopay mandate you approve in your UPI app at checkout, and clause 6.7 describes what happens to it if you later change your Device count. You may withdraw it at any time by cancelling, from your account or by emailing us; cancellation takes effect at the end of the current billing month.

6.4 Customers outside India are welcome. Where the currency we charge under clause 6.1 is not the currency your payment method is denominated in, your bank or card network performs the conversion, at its own rate and possibly with its own added fees. We do not set, control, receive or quote those rates or fees, and we are not responsible for them. The amount we charge is the amount shown to you at checkout, in the currency shown.

6.5 We may change our prices at any time. A price change never affects a Licence you have already bought — neither a Lifetime Licence nor a Monthly Licence you have already paid for. A new price applies only to a purchase you choose to make after the change, and the price is shown to you before you confirm it.

6.6 If a payment fails or is reversed, we may suspend or terminate the associated Licence.

6.7 Where a payment mandate cannot be changed. Some payment methods — UPI Autopay in particular — create a mandate that cannot be altered once you have approved it. That is a rule of the payment method itself, not one of ours. Where your Monthly plan is paid by such a method and you change your Device count, we cannot amend the existing mandate; instead we cancel it and create a new one at the new amount, which you approve once in your payment app. For an increase, the pro-rata amount described in clause 5.5 is charged first, and the new mandate is created only after that payment succeeds. For a decrease, nothing is charged. In both cases your existing plan, Devices and mandate continue unchanged until you approve the new mandate, and the old mandate is cancelled only after the new one is confirmed. The new mandate is set to begin at the end of the billing period you have already paid for, so approving it does not charge you on the day you approve it. If you do not complete the approval, your plan is unchanged and any pro-rata amount already taken is refundable — see our Refund Policy.

6.8 Moving from Monthly to Lifetime. If you hold an active Monthly plan and buy a Lifetime Licence, the unused remainder of the billing period you have already paid for is credited against the Lifetime price. The credit is calculated from the proportion of that period still remaining and the amount of your most recent Monthly charge, and the list price, the credit and the amount payable are all shown to you before you pay. The credit is applied only against that purchase: it is not a cash refund and it is not transferable. Where the credit would equal or exceed the Lifetime price it is limited so that a payable amount remains. Where we cannot establish a credit — for example there is no recorded Monthly charge, the billing period has already ended, or your Monthly plan was charged in a different currency from the one that applies to you now — the Lifetime Licence is sold at its full price and no credit is shown. On completing the purchase your Monthly plan is cancelled automatically and will not renew; your Lifetime Licence takes effect immediately.

7. Delivery

7.1 Subtitl is a digital product. Nothing is shipped physically.

7.2 After a successful payment, your Licence is issued to your account. You download and install the Software using the Subtitl Manager application, which signs in with the same account. Delivery is complete when the Licence is available in your account and can be activated.

7.3 Delivery is normally immediate. If your payment succeeds but a working Licence does not appear in your account, contact support@subtitl.ai and we will resolve it — see the Refunds & Cancellation Policy.

8. Refunds and cancellation

8.1 Subtitl is a digital product delivered immediately, and purchases are generally non-refundable. The complete position — including how to cancel a Monthly Licence and how to raise a delivery-failure case — is set out in our Refunds & Cancellation Policy, which forms part of these terms.

8.2 Nothing in these terms or in that policy limits rights you have under the Consumer Protection Act, 2019 or other applicable consumer law that cannot be excluded by agreement.

9. Acceptable use

9.1 Your Licence is for your own use. You may not resell, rent, lease, redistribute, sublicense, publish or share the Software or your licence key with any other person.

9.2 You may not reverse-engineer, decompile, disassemble or otherwise attempt to derive the source code of the Software, except to the extent that applicable law expressly permits this despite this restriction.

9.3 You may not circumvent, disable or tamper with the licensing, activation or update mechanisms of the Software, or use a licence key obtained other than from us.

9.4 You may not remove or obscure any proprietary notices in the Software.

9.5 You may not use the Software to create content that is unlawful, or in a way that infringes the rights of others or breaches applicable law.

9.6 Breach of this section 9 is a material breach and may result in suspension or termination of your Licence under section 15, without a refund.

10. Intellectual property

10.1 The Software, the Website, the Subtitl name and logo, the caption templates supplied with the Software, and all related intellectual property are owned by us or our licensors, and are protected by the Copyright Act, 1957 and other applicable laws.

10.2 Your Media is yours. We claim no ownership of the media you process, the transcripts produced, or the captions you generate. Because transcription runs on your own machine, we do not receive Your Media at all.

10.3 Captions and caption styling produced using the Software may be used in your own commercial and personal projects without any further licence or attribution to us.

11. Third-party software

11.1 The Software runs as a plugin inside Adobe After Effects and Adobe Premiere Pro. Those applications are the property of Adobe Inc. and are licensed to you separately by Adobe. We are not affiliated with, endorsed by, or sponsored by Adobe, and we are not responsible for their software.

11.2 You are responsible for holding a valid licence to the host application you use the Software with, and for meeting the system requirements published on our download page.

12. Updates, availability and discontinuation

12.1 We may release updates that add, change or remove features. We aim to improve the Software, but we do not promise that any particular feature will exist forever.

12.2 We may stop selling or supporting the Software at any time. If we do:

• Lifetime Licences already issued continue to work. The Software is offline-first, so an activated Lifetime Licence keeps functioning on your Device as it is. We do not owe you any future updates, new features or support after discontinuation.
• Monthly subscriptions would be cancelled and no further renewals charged. You would keep access for the remainder of the billing month already paid for.

12.3 The Website and our licensing servers may be unavailable from time to time for maintenance or reasons outside our control. We do not guarantee uninterrupted availability.

13. Disclaimers

13.1 The Software is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all warranties, whether express, implied or statutory, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

13.2 We do not warrant that the Software will be error-free, that it will meet your requirements, that transcription will reach any particular accuracy, or that it will be compatible with every version or configuration of your host application or operating system.

13.3 You are responsible for keeping backups of your projects and media. The Software works on files on your own computer, and you should not rely on it as your only copy of anything.

14. Limitation of liability

14.1 To the maximum extent permitted by law, we will not be liable for any indirect, incidental, special, consequential or punitive loss, or for any loss of profit, revenue, goodwill, data, projects, or anticipated savings, arising out of or in connection with the Software or these terms, whether in contract, tort (including negligence) or otherwise, even if we have been advised of the possibility of such loss.

14.2 To the maximum extent permitted by law, our total aggregate liability for all claims arising out of or in connection with the Software or these terms is limited to the amount you actually paid us for the Licence giving rise to the claim in the twelve (12) months before the event that caused the claim.

14.3 Nothing in these terms excludes or limits our liability for fraud, for fraudulent misrepresentation, for death or personal injury caused by our negligence, or for any other liability that cannot lawfully be excluded or limited.

14.4 The limitations in this section reflect the price of the Software and the allocation of risk between us. They apply even if a limited remedy fails of its essential purpose.

15. Term, suspension and termination

15.1 These terms apply from when you first create an account or use the Software, and continue while you hold a Licence or use the Software.

15.2 You may stop using the Software at any time. You may cancel a Monthly subscription at any time from your account, or by emailing us — see the Refunds & Cancellation Policy for exactly what cancelling does and when it takes effect.

15.3 We may suspend or terminate your Licence and your account, with immediate effect and without refund, if you materially breach these terms — in particular section 9 (Acceptable use) — or if we are required to do so by law.

15.4 On termination, the rights granted to you under section 5 end and you must stop using the Software and remove it from your Devices. Sections 10, 13, 14, 16, 17 and 18 survive termination.

16. Indemnity

You agree to indemnify us against any claim, demand, loss or reasonable cost (including reasonable legal fees) brought by a third party arising from your unlawful use of the Software, your breach of section 9, or your infringement of the rights of another person through content you create.

17. Changes to these terms

17.1 We may update these terms to reflect changes to the Software, our business, or the law. The "Last updated" date at the top shows when they last changed.

17.2 If a change materially reduces your rights, we will take reasonable steps to notify you — for example by email to the address on your account, or by a notice on the Website — before it takes effect. Continuing to use the Software after a change takes effect means you accept the updated terms.

17.3 A change to these terms never converts a Lifetime Licence into a recurring one, and never introduces a charge for a Lifetime Licence you have already bought.

18. Governing law and jurisdiction

18.1 These terms and any dispute arising out of or in connection with them are governed by the laws of India.

18.2 The courts at Muzaffarnagar, Uttar Pradesh, India will have exclusive jurisdiction over any dispute, subject to any right you have as a consumer to bring proceedings in the forum provided by applicable consumer law.

18.3 Before starting formal proceedings, we ask that you contact us at support@subtitl.ai so we can try to resolve the matter directly. Most issues are resolved this way.

19. General

19.1 Entire agreement. These terms, together with the Privacy Policy and the Refunds & Cancellation Policy, are the entire agreement between you and us about the Software.

19.2 Severability. If any provision is held unenforceable, the rest remains in force and the unenforceable provision is to be read down to the minimum extent necessary.

19.3 No waiver. If we do not enforce a right immediately, that is not a waiver of it.

19.4 Assignment. You may not assign or transfer your Licence or these terms. We may assign these terms in connection with a transfer of the business, provided your rights under an existing Licence are not reduced.

19.5 Force majeure. We are not liable for failure to perform caused by events beyond our reasonable control.

20. Contact

Utkarsh Singh (sole proprietor), trading as Subtitl
Muzaffarnagar, Uttar Pradesh, India
Email: support@subtitl.ai — we aim to respond within 2 business days.

Full contact details are on our Contact page.